mona_support_global
-
How to resolve “Device is not connected” problem?
First, please check if the cable is working properly for other devices. If you are using Android, please find the quick instruction to connect our IriShield into an Android phone and the requirements for connection in the following link: https://iritech.com/wp-content/uploads/2022/03/IriShield-MK-2120UL-Brochure.pdf In case you are using MK2120UL device, please follow instructions on “How to install and […]
-
How can I purchase RDService for my device?
If you are using IriShield-USB MK2120UL model, please contact your distributor or info@iritech.com for the support If you are using IriShield-USB MK2120U, please kindly contact the previous seller for the support. This is an old model with 5cm capture; and the RDService was given by a third party (Access Computers'(ACPL) Baroda).
-
How can I check the RDService validity for my iris camera?
If you are using IriShield-USB MK2120UL, please check the RDService validity of your device at the link below: https://certificates1.bioenabletech.com/device-renew/check-validity If you are using other device models, please kindly contact the seller who provided the device or RDService last time for the support.
-
How can I incorporate iris images taken using another vendor’s iris camera into IriTech’s server software?
To use iris images taken by another iris camera you will need to be licensed IriTemplateGenerator and IriMatchEnhancer. The IriTemplateGenerator can create template from various iris image formats including ISO standard formats.
-
What is MDS software package?
MDS Package software package is used to support MOSIP Device Specification. There are two software applications in the package: the IriSentinel MDS Service and the IriSentinel Client Management Service software. These two software applications are the Windows services which manage iris capturing processes, register, upgrade devices, etc.
-
The device is connected to PC, but Windows does not recognize it. How to fix this problem?
First, kindly check wire connection between device and host. Second, check if the device driver is installed properly. If not, please reinstall it.
-
Why does Client Management Windows show “DEVICE_BUSY” message or ”available = false”?
The Management Client or other services could access device to do some task such as automatically initialize, at that time device will be busy and you can’t access it using Client Management Windows. Or there is other application which is using device, please check and turn off that application.
-
Why did I receive “SERVER_COMMUNICATION_ERROR”?
First, kindly check your internet connection. If internet connection is OK, please contact us via website https://www.iritech.com/contact-us to get support.
-
Why did I receive ‘Invalid device serial number’ when press on button ‘Init’?
Please contact us via website https://www.iritech.com/contact-us to get support.
-
What is a template?
The iris template is a special biometric reference file in which iris features have been stored for the purpose of matching. Matching compares the stored iris template against the new iris features extracted from the recently captured iris image data.