mona_support_uidai
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How to resolve “Device is not connected” problem?
First, please check if the cable is working properly for other devices. If you are using Android, please find the quick instruction to connect our IriShield into an Android phone and the requirements for connection in the following link: https://iritech.com/wp-content/uploads/2022/03/IriShield-MK-2120UL-Brochure.pdf In case you are using MK2120UL device, here is how to install RDService for IriShield-USB […]
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How to install and initialize RDService for IriShield-USB MK2120UL device?
Step 1: Check RDService validity for the device at the following link https://certificates1.bioenabletech.com/device-renew/check-validity If your device is not valid for RDService, please contact the seller for RDService validity. Step 2: If the device is valid for RDService, let’s install RDService and RDService extension packages at the following link Windows: https://drive.google.com/file/d/1holXSwMPs2oTjq4UseTwXWMnfyRP-L_q/view?usp=sharing https://drive.google.com/file/d/1NReAYGpxC3sFyKuXOikaI9IZScKu4RL0/view?usp=sharing Linux 32: https://drive.google.com/file/d/1uvDp84Zf1YE57tQ5d-rXK5aslj5aY1PT/view?usp=sharing […]
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How can I purchase RDService for my device?
If you are using IriShield-USB MK2120UL model, please contact your distributor or info@iritech.com for the support If you are using IriShield-USB MK2120U, please kindly contact the previous seller for the support. This is an old model with 5cm capture; and the RDService was given by a third party (Access Computers'(ACPL) Baroda).
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How can I check the RDService validity for my iris camera?
If you are using IriShield-USB MK2120UL, please check the RDService validity of your device at the link below: https://certificates1.bioenabletech.com/device-renew/check-validity If you are using other device models, please kindly contact the seller who provided the device or RDService last time for the support.